FAQ
We understand that you may still have questions. Huion Europe will be happy to answer all your questions so that you can be sure to be satisfied with your purchase!
What can I use Huion for?
Our Pen Tablets and Pen Displays are ideal for digital drawing/designing. Besides this, our Pen Tablets and Pen Displays can also be used to easily take notes, edit videos/photos, etc. Since the Pen Displays have a screen, they are ideal to use as an 'extra monitor'. Once the Pen Display is connected to your laptop/PC, it serves as a second screen which makes it useful for school lessons, work assignments, teaching and leisure activities, among others!
Are Huion's products standalone products?
The product range of Huioneurope.com does not consist of Standalone products. The Pen Tablets and Pen Displays we offer need to be connected to a compatible device at all times in order to work.
What is the difference between Huion's Pen Tablets and Pen Displays?
At Huioneurope.com, we offer two types of products, Pen Tablets and Pen Displays. Both categories are ideal for digital drawing, designing, editing, and more! The main difference between these types of products is that, unlike Pen Tablets, Pen Displays come with a screen, allowing you to see what you are drawing directly on the screen of the Pen Displays!
Which model should I order?
You should always think carefully about which product to order. First of all, it is important to know whether you want a Pen tablet or Pen Display. Next, it is useful to know what size you like to use. If you still can't decide by yourself, you can always ask our professionals for advice; they will be happy to help you!
I want to pay by bank transfer, how do I do that?
You may prefer to pay for your order via bank transfer. If this is the case, we ask you to contact us so we can further support you by e-mail!
Is intra-community delivery possible (0% VAT)?
Yes this is possible! Please contact us. We would like to receive a valid VAT number so that we can provide you with an intra-community delivery.
How many years do I have warranty?
Orders placed through Huioneurope.com entitle you to a 2-year warranty. You are also entitled to a 14-day reflection period, which means you can return your order to us (free of charge) up to 14 days after receipt of your order and receive a full refund of the purchase price.
What is the delivery time/when will I receive my order?
We apply an average delivery time of 2 to 6 days. Our products are sent from the Netherlands, the exact number of days the delivery will take depends on which country the delivery address is located in. We apply free delivery for all EU countries, also no import costs will be considered.
When will a product that appears as ‘Available Soon' be available again?
We make every effort to get our sold-out products back in stock as soon as possible. Please note that it will take around 2-3 weeks for us to restock a product that is indicated as 'Available Soon'. We often put these products live to be pre-ordered 1 to 2 weeks before we will receive them.
I want to return my order, how do I do this?
It may happen that you are not completely satisfied with your purchase. In case you have placed your order at Huioneurope.com and you are still within the 14-day reflection period, you can return your order free of charge. Contact us and the professionals at Huion Europe will be happy to help you!
Can my Huion product be repaired?
There is always a possibility that a technical defect occurs with your Huion product! In case you have placed your order through Huioneurope.com and you are still within the two-year warranty period, our professionals will be happy to help you! Feel free to contact us to return your order free of charge so that it can be repaired / a replacement can be sent to you! If you have not placed your order through Huioneurope.com, you are no longer covered within the two-year warranty period or you have caused damage to your Huion product yourself, we unfortunately cannot help you further.
Which Huion products are compatible with Android devices?
Kamvas 12, Kamvas 13, Kamvas 16 (2021), Kamvas Pro 13 (2.5K), Kamvas Pro 16 (2.5K), Kamvas Pro 16 (4K), Kamvas Pro 16 Plus (4K), Kamvas 22, Kamvas 22 Plus, Kamvas 24, Kamvas 24 Plus, Kamvas Pro 24 (4K), Kamvas RDS-160, Inspiroy Keydial KD200, Inspiroy Dial Q620M, Inspiroy RTP-700, Inspiroy RTM-500, Inspiroy RTS-300, Inspiroy RTE-100
Which Android devices can be used with the suitable Huion products?
Huawei P20/P20 Pro/P20 RS, Huawei P30/P30 Pro, Huawei P40/P40 Pro/P40 Pro Plus, Huawei Mate 10/Mate10 Pro, Huawei Mate 20/Mate20 Pro/Mate 20 X, Huawei Mate 30/Mate30 Pro/Mate 30 RS/Mate 30E Pro, Huawei Mate 40/Mate40 Pro/Mate 40 Pro+/Mate 40 RS, Huawei Mate X/Mate X2, Samsung Galaxy Note 8, Samsung Galaxy Note 9, Samsung Galaxy Note 10/10+/10+ 5G, Samsung Galaxy Note 20/20 Ultra 5G, Samsung Galaxy S8/S8+, Samsung Galaxy S9/S9+, Samsung Galaxy S10/S10+/S10e, Samsung Galaxy S20 5G/S20+ 5G/S20 Ultra 5G, Samsung Galaxy S21 5G/S21+ 5G/S21 Ultra 5G, Samsung Galaxy Z Fold/Galaxy Z Fold 2, Samsung Galaxy A90 5G, Samsung Galaxy Tab S4, Samsung Galaxy Tab S5e, Samsung Galaxy Tab S6, Samsung Galaxy Tab S7/S7+
In case you have technical questions, we encourage you to check out our Help Centre, here are answers to the most common technical problems!